CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

GENERAL:
1. By placing an order electronically via the website you are using, you are deemed to have accepted the preliminary information form and distance selling agreement provided to you.
2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) regarding the sale and delivery of the product they have purchased, as well as other applicable laws in force.
3. Shipping costs for the product shall be paid by the buyers.
4. Each purchased product shall be delivered to the person and/or organization at the address indicated by the buyer within a legal period not exceeding 30 days. If the product is not delivered within this period, the buyers may terminate the contract.
5. The purchased product must be delivered complete and in accordance with the specifications stated in the order, along with any warranty certificates, user manuals, or other relevant documents.
6. If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning of this situation. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:
7. If the buyer fails to pay the price of the purchased product or cancels the payment in the bank records, the seller’s obligation to deliver the product ceases.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
8. If, after the product has been delivered, it is determined that the credit card used by the Buyer for payment was used without authorization by unauthorized persons, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the Seller within 3 days, with the shipping costs borne by the Seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:
9. If unforeseeable force majeure circumstances arise that prevent the Seller from delivering the product within the specified timeframe, the Buyer will be notified of the situation. The Buyer may request the cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is resolved. If the Buyer cancels the order, the payment will be refunded in cash within 14 days of the cancellation if the payment was made in cash. If the Buyer made the payment by credit card and cancels the order, the product price will be refunded to the bank within 14 days of the cancellation, but it may take 2-3 weeks for the bank to transfer the amount to the Buyer’s account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
10. The buyer shall inspect the goods/services subject to the contract before accepting delivery; the buyer shall not accept delivery of damaged or defective goods/services, such as those that are dented, broken, or have torn packaging, from the shipping company. The goods/services received shall be deemed to be undamaged and in good condition. The BUYER shall be obliged to take care of the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services shall not be used. The invoice shall also be returned with the product.

RIGHT OF WITHDRAWAL:
11. The BUYER may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to the BUYER or the person/entity at the specified address, provided that the BUYER notifies the SELLER through the following contact information, without assuming any legal or criminal liability and without providing any justification.

12. SELLER’S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:
COMPANY Acar Intellectual Property Consulting Inc.
NAME/TITLE:
ADDRESS: Gürsel Mh. Darülaceze Cad. Ekşioğlu Plaza No:36/8 Kağıthane ISTANBUL
EMAIL: acar@acarpatent.com
TEL: 0212 211 16 16
FAX: 0212 356 2002

WITHDRAWAL PERIOD:
13. If the purchased item is a service, this 14-day period begins on the date the contract is signed. In service contracts where the performance of the service has begun with the consumer’s consent before the expiration of the withdrawal period, the right of withdrawal cannot be exercised.
14. The costs arising from the exercise of the right of withdrawal are the responsibility of the SELLER.
15. To exercise the right of withdrawal, the BUYER must notify the SELLER in writing via registered mail, fax, or email within 14 (fourteen) days, and the product must not have been used in accordance with the provisions of this contract regarding “Products for Which the Right of Withdrawal Cannot Be Exercised.”

EXERCISE OF THE RIGHT OF WITHDRAWAL:
16. The invoice for the product delivered to a third party or the BUYER (If the invoice for the product to be returned is issued to a company, it must be sent along with the return invoice issued by the company when returning the product. Returns for orders with invoices issued to companies cannot be completed without a RETURN INVOICE.)
17. The return form, the box of the products to be returned, the packaging, and any standard accessories must be delivered complete and undamaged.

RETURN CONDITIONS:
18. The SELLER is obliged to refund the total amount and documents that place the BUYER under debt to the BUYER within 10 days of receiving the cancellation notice and to take back the goods within 20 days.
19. If the value of the goods decreases due to the BUYER’s fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER for the damages in proportion to the fault. However, the BUYER is not responsible for changes and damages caused by the proper use of the goods or products within the withdrawal period.
20. If the use of the right of withdrawal causes the amount of the campaign organized by the SELLER to fall below the limit, the discount amount benefited from under the campaign shall be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
21. Products prepared at the request of the BUYER or in accordance with their explicit personal needs and which are not suitable for return, such as underwear, swimwear bottoms, makeup products, single-use products, products at risk of rapid deterioration, or products with an expired shelf life, Products that cannot be returned for health and hygiene reasons once the packaging has been opened by the BUYER after delivery, products that have been mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under a subscription agreement, services performed immediately in an electronic environment or intangible goods delivered immediately to the consumer, as well as sound or video recordings, books, digital content, software programs, data storage devices, computer consumables, and products whose packaging has been opened by the BUYER cannot be returned in accordance with the Regulation. Additionally, the right of withdrawal cannot be exercised for services whose performance has begun with the consumer’s consent before the withdrawal period expires, in accordance with the Regulation.
22. Cosmetics and personal care products, underwear, swimwear, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery supplies (toner, cartridges, ribbons, etc.) may only be returned if their packaging has not been opened, they have not been tested, damaged, or used.

DEFAULT AND LEGAL CONSEQUENCES
23. If the BUYER defaults on payment made by credit card, they agree, declare, and undertake to pay interest in accordance with the credit card agreement between them and the card-issuing bank and to be liable to the bank. In this case, the relevant bank may take legal action; it may claim the resulting expenses and attorney’s fees from the BUYER, and in any case, if the BUYER defaults due to their debt, the BUYER agrees to pay the damage and loss incurred by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY
24. You can use your credit cards on our website to make a single online payment or take advantage of online installment options for all types of credit cards. For online payments, the amount will be deducted from your credit card at the end of your order.